Enchanted Forest Wax Melts

Shipping policy

UK Mainland & Northern Ireland Shipping Policy

• Standard Shipping: 1-2 business days for dispatch. 2-4 days for delivery. FREE. We do not charge any shipping fees.
  
• Express Shipping: Dispatched same day for orders before 12PM. Order should be received within 2-3 days. £4.99

Orders will be shipped via Royal Mail or Evri, if you have issues with one of these carrier services please contact us and we will do whatever we can to assit.

For Rural Areas of Scotland & Non Mainland UK Areas

Please note you will likely have longer delivery time frames, however we still offer free shipping.

Refund policy

We offer a money back guarantee on all products. We have a high confidence you will love them, so we know you won't need to use this! If you happen upon any issues, please contact us charlotte@charlartscrafts.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at charlotte@charlartscrafts.co.uk.