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07484120054, charlotte@charlartscrafts.co.uk

We are closed until 27th of June - Any orders will be processed after this date.

FAQ

Browse our Frequently Asked Questions

Our Wax Melts

What are Wax Melts?

Wax Melts are small wickless scented candles. They objectively work the same as candles. The main difference between candles and wax melts is that wax melts are burned via a Wax Burner. The benefits of using wax melts are:

  • * More Affordable
  • * Longer Lasting
  • * Easier to switch between difference scents.
How are your wax melts made?

Our wax melts are handmade here in Ipswich by Charlotte. Each made using Silicone Wax Moulds instead of the commonly used plastic in the industry. We pride ourselves on being as eco-friendly as possible.

Our Wax melts are then combined with fragrance, dyes and mica powder to create the beautiful vibrant colours.

Your package is then hand packed by us and sent off to you.

What ingredients are in your wax melts?
Our wax melts are made from Eco-Friendly Soy Wax. We purchase the highest quality soy wax available to ensure a long lasting, beautiful scent. All of our wax melts are made with a blend of Soy Wax, Fragrance, Dyes and Mica Powders.

Usage & Safety

How do I use a wax melt?
Our wax melts are easy to use, simply place between 1 and 3 wax melt hearts into the burner of your choice. Use a tealight, oil, or turn the plug on depending on which type of wax burner you have.
How long does one wax melt last?
Each wax melt will last at least 10 hours of fragrance. This means that you do not need to replace your wax melts after the first burn, you can continually use them until they no longer produce a scent.
Can I mix different wax melt fragrances together?
We do not recommend blending wax melt fragrances as each of our wax melts are created using a known safe formula. While it may not cause any problems, we do not recommend it.
Are your wax melts safe for pets?

Yes! All of our wax melts are safe for pets, so long as your pet doesn't try to eat them.

How can I safely remove the wax from my warmer?
The recommended way to remove wax from your warmer is to turn it off, wait for the wax to harden. Once the wax has hardened then you can turn your burner back on for 1 to 2 minutes. Now you can simply just slide the wax out of the dish and wipe clean.

Purchasing and Shipping

How can I track my order?
You will receive your order tracking via Email once your order has been shipped. If you do not have the order tracking information please contact us at charlotte@charlartscrafts.co.uk
What shipping methods do you offer?

We have two shipping methods available.

Free Shipping: Our free shipping is shipped via Evri or Royal Mail. Typically this will be delivered within 3 days of dispatch.

Express Shipping: Our express shipping is shipped via DPD. This will typically be delievered the following day from dispatch.

Do you ship internationally?
We do offer shipping to Europe, but do note the delivery fees will be increased due to costs.
How long does it take for my order to arrive?

Orders are usually dispatched the following working day.

Typically you can expect to receive your order within 5 working days. However please be aware during busy periods this can be longer

What is your return/exchange policy?
We offer a Money Back Guarantee. We strongly believe in the Wax Melts we create and know you will love them, that is why we can so confidently offer this.

Environmental / Ethical Concerns

Are your wax melts eco-friendly?
Yes, All of our wax melts are made from plant based soy wax.
Are your wax melts vegan-friendly?
Yes, all of our wax melts are made from plant based soy wax. We do not use any animal derived products. Furthermore all of our products are animal cruelty free.
Is your packaging recyclable?
Yes, both our shipping packaging and our wax melt packaging is completely recyclable. We do not use any plastic on our Wax Melts.

Other

Do you offer custom gift boxes?
Yes, please get in touch with your requirements. You can contact us at charlotte@charlartscrafts.co.uk
Do you offer bulk discounts?
We offer a 5 for £15 deal or 10 for £25 deal on all wax melts. If you are interested in large wholesale orders please get in touch with us at charlotte@charlartscrafts.co.uk
Can I get a sample?
We do not offer samples. We recommend trying out our Wax Melt Sample Box
Do you have any stores?

Currently we do not own a store.

If you are interested in stocking our products please get in touch at charlotte@charlartscrafts.co.uk

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