Browse our Frequently Asked Questions
Our Wax Melts
What are Wax Melts?
Wax Melts are small wickless scented candles. They objectively work the same as candles. The main difference between candles and wax melts is that wax melts are burned via a Wax Burner. The benefits of using wax melts are:
- * More Affordable
- * Longer Lasting
- * Easier to switch between difference scents.
How are your wax melts made?
Our wax melts are handmade here in Ipswich by Charlotte. Each made using Silicone Wax Moulds instead of the commonly used plastic in the industry. We pride ourselves on being as eco-friendly as possible.
Our Wax melts are then combined with fragrance, dyes and mica powder to create the beautiful vibrant colours.
Your package is then hand packed by us and sent off to you.
What ingredients are in your wax melts?
Usage & Safety
How do I use a wax melt?
How long does one wax melt last?
Can I mix different wax melt fragrances together?
Are your wax melts safe for pets?
Yes! All of our wax melts are safe for pets, so long as your pet doesn't try to eat them.
How can I safely remove the wax from my warmer?
Purchasing and Shipping
How can I track my order?
What shipping methods do you offer?
We have two shipping methods available.
Free Shipping: Our free shipping is shipped via Evri or Royal Mail. Typically this will be delivered within 3 days of dispatch.
Express Shipping: Our express shipping is shipped via DPD. This will typically be delievered the following day from dispatch.
Do you ship internationally?
How long does it take for my order to arrive?
Orders are usually dispatched the following working day.
Typically you can expect to receive your order within 5 working days. However please be aware during busy periods this can be longer
What is your return/exchange policy?
Environmental / Ethical Concerns
Are your wax melts eco-friendly?
Are your wax melts vegan-friendly?
Is your packaging recyclable?
Do you offer custom gift boxes?
Do you offer bulk discounts?
Can I get a sample?
Do you have any stores?
Currently we do not own a store.
If you are interested in stocking our products please get in touch at firstname.lastname@example.org